Executive Summary
Overview of key metrics and partnership health
Q3 2025 (Jul - Sep)
3
Partnership Health Score
82
out of 100
5 pts
vs. last quarter
Key Metrics Overview
95.2%
2.1%
First Time Right (FTR)
Target: >95%
6.2
0.4
Customer Effort Score
Target: >5.5/7
78
8
Joint Innovation Index
Target: >80/100
42
12
Net Promoter Score
Target: >50
Recent Issues
Bluetooth Connectivity Issue
Intermittent connection drops in F-150 head units
Resolved
Reported: Sep 15, 2025
Resolved: Sep 18, 2025
Display Calibration Drift
Color accuracy issues in Mustang Mach-E displays
In Progress
Reported: Sep 22, 2025
ETA: Sep 29, 2025
Voice Recognition Accuracy
Lower than expected accuracy in noisy conditions
Critical
Reported: Sep 24, 2025
ETA: Oct 1, 2025
Perception Gap Analysis
Upcoming Activities
| Activity | Date | Participants | Status |
|---|---|---|---|
| Quality Improvement Workshop | Oct 12, 2025 | Engineering Teams | Scheduled |
| Quarterly Business Review | Oct 15, 2025 | Executive Leadership | Scheduled |
| Voice Recognition Improvement Plan | Oct 18, 2025 | Technical Teams | Planning |