Root Cause Analysis
Deep dive into quality issues and systematic problem solving
94%
Problem Attribution Accuracy
↑ 4% improvement
8%
No Trouble Found Rate
↓ 2% improvement
4.2
Field Incident Rate (per 1K)
↓ 0.8 improvement
2,450 hrs
Mean Time Between Failures
↑ 15% improvement
Issue Categories Distribution
Root Cause Trends
Active Critical Issues
Intermittent Audio System Failure - F-150
Random audio system shutdowns affecting 0.3% of units in field
Root Cause: Software timing issue in audio processing module
Impact: 1,200 vehicles affected
Status: Fix in validation phase
Identified: Oct 1, 2024 | Target Resolution: Oct 15, 2024
Bluetooth Connectivity Delays - Mustang
Extended pairing time with certain smartphone models
Root Cause: Protocol compatibility issue with iOS 17+
Impact: 15% of iPhone users affected
Status: Developing firmware update
Identified: Sep 28, 2024 | Target Resolution: Oct 20, 2024
Navigation System Lag - Explorer
Slow response time in navigation interface during peak usage
Root Cause: Memory optimization needed in map rendering
Impact: User experience degradation
Resolution: Software update deployed
Resolved: Oct 5, 2024 | Resolution Time: 12 days
Failure Mode Analysis
Software Defects
45%
Hardware Failures
28%
Integration Issues
18%
Process Related
9%
Reliability Metrics
99.2%
System Availability
97.8%
Critical Characteristic Compliance
2,450
MTBF (hours)
Corrective Actions Summary
| Action ID | Issue Category | Corrective Action | Owner | Due Date | Status |
|---|---|---|---|---|---|
| CA-2024-045 | Software | Implement additional error handling in audio module | SW Team Lead | Oct 15, 2024 | In Progress |
| CA-2024-046 | Process | Update testing protocols for iOS compatibility | QA Manager | Oct 18, 2024 | Planned |
| CA-2024-044 | Hardware | Supplier quality improvement program | Supply Chain | Oct 10, 2024 | Complete |